In addition to sudden disconnections, however, the kill switch activates when another device in your network tries to connect to your device. It prevents third parties, such as your internet provider and the websites you’re viewing, from seeing your real IP address.į-Secure has a VPN kill switch that does exactly that: It kills your Wi-Fi connection should the VPN go offline. Kill SwitchĪ kill switch is a common VPN feature that blocks your device’s internet traffic if the VPN disconnects unexpectedly. We put F-Secure VPN through a series of tests over several days, assessing its features, performance, and software. Now that F-Secure’s pricing is out of the way, let’s determine its value. Subscriptions purchased through those platforms are not eligible for the 30-day money-back guarantee. If it doesn’t work out for you, then just cancel before the 30 days is up and request a full refund.įYI: If you buy a subscription through the iOS App Store or Google Play Store, then you’ll have seven days to try F-Secure before it charges your payment method. Fortunately, F-Secure has a 30-day money-back guarantee, so you’ll have 30 days to try out the VPN. F-Secure Free Trialįive days, however, may not be enough to see how F-Secure fits into your daily life. You’ll have access to a free trial of the full version, which includes F-Secure VPN’s features and servers. If you think the product is right for you, then you can just download the app and use it free for five days. Paying for a one- or two-year license without knowing whether F-Secure is right for you is a bad financial move, which is why we recommend testing the VPN yourself first.į-Secure offers a five-day free trial for Windows and Mac users. For now, let’s talk about F-Secure’s free trial. It remains to be seen if F-Secure can offer the same value, but we’ll get to that in a minute. It’s just a tad more expensive than F-Secure’s 12-month license for five devices, but NordVPN has top-notch features and performance, as we highlighted in our NordVPN review. NordVPN, which can protect six devices at a time, costs $59.88 per year. The result of driving theses two community KPIs directly influences the overall monetary deflection savings.F-Secure’s cost is in line with the pricing of NordVPN, one of the top VPNs available. Using analytics, we can calculate the monetary revenue contribution.įorum solution views & Knowledge base resolution rate Via the Value Analytics survey, we ask customers if they purchased a product as a direct result of visiting the community. We continue to measure our engagement metrics but what we report to top management are a few specific KPIs: Not only do WE know our numbers are accurate now but our top management does too. So we turned on Value Analytics, started surveying our customers, and new deflection savings formula was born.ģ. What if we used solution views instead? Better yet, what if we used solution views and then asked our customers if that solution was helpful. Whether or not these visitors found a resolution is guess work. With help from our friends at Lithium, we learned we needed to stop using unique visitors as the base for our community cost savings formula. There are a lot of formulas out there, a lot of metrics available, but what is most accurate? What will our executives think? Are the numbers too high? Too low? To answers these questions, we took an analytics deep-dive. We were following the typical engagement metrics but were still confused about how to measure ROI. Through our newly responsive community forums, rich knowledge base section, and API feed to our public web, we have done just that. At F-Secure, we wanted to offer that self-help success to our customers while improving our bottom line. Many people prefer the feeling of accomplishment through self-help over picking up the phone and admitting that they don’t know how to do something. We can reach our goals, but are they right ones? The main goal of the F-Secure community is to ensure our customer’s self-help success and reduce customer care costs through call deflection.ġ. Its products are sold in more than 100 countries and employs 1000 people in 25 countries. With unsurpassed experience in endpoint protection as well as detection and response, F-Secure shields enterprises and consumers against everything from advanced cyber attacks and data breaches to widespread ransomware infections. The result of driving our two community KPIs directly influences the overall monetary deflection savings of €4.4 million.Įntry submitted by: Anna Blomstedt (Community & Content Manager)įor over three decades, F-Secure has driven innovations in cyber security, defending tens of thousands of companies and millions of people.
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